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Episodes
The Learning Experience Ops Show is a series of real conversations with the people building and running the systems that make learning work—across higher education, K–12, healthcare, clean energy, corporate L&D, and beyond.
Each episode explores how learning teams are adapting to massive change: what’s working, what’s breaking, and what’s next. Guests share their strategies, tools, and stories from the front lines of Learning Experience Operations (LX Ops)—the evolving discipline where design, technology, and organizational systems meet.
At its core, the show is about one big idea: learning gets better when it’s built on a clear, repeatable process that’s ready for whatever comes next.
Episodes
Monday Apr 13, 2026
Monday Apr 13, 2026
Summary
In this episode of the Learning Experience Operations Show, Jason Gorman interviews Donald Taylor, a prominent figure in the Learning and Development (L&D) field. They discuss the evolving landscape of L&D, the impact of technology, particularly AI, and the importance of networking and collaboration. Donald shares insights from his annual Global Sentiment Survey, highlighting trends and challenges in the profession. The conversation also delves into the Transformation Triangle, which outlines three potential future roles for L&D: skills authority, enablement partner, and adaptation engine. The episode emphasizes the need for L&D professionals to adapt to changing circumstances and to build strong relationships within their organizations.
Takeaways
- The L&D profession is evolving with technology and societal changes.
- Inclusivity has improved in L&D, but challenges remain.
- Clinging to past methods can hinder progress in L&D.
- AI is a transformative force in the future of learning.
- Building networks is crucial for success in L&D.
- The Transformation Triangle outlines future roles for L&D professionals.
- Voice recognition technology will significantly impact L&D.
- Proactive engagement is necessary for L&D to thrive.
- Understanding organizational context is key to L&D strategy.
- The human element in L&D is essential for effective learning.
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