229
Downloads
9
Episodes
The Learning Experience Ops Show is a series of real conversations with the people building and running the systems that make learning work—across higher education, K–12, healthcare, clean energy, corporate L&D, and beyond.
Each episode explores how learning teams are adapting to massive change: what’s working, what’s breaking, and what’s next. Guests share their strategies, tools, and stories from the front lines of Learning Experience Operations (LX Ops)—the evolving discipline where design, technology, and organizational systems meet.
At its core, the show is about one big idea: learning gets better when it’s built on a clear, repeatable process that’s ready for whatever comes next.
Episodes
Thursday Dec 18, 2025
Thursday Dec 18, 2025
Summary
In this episode, Jason Gorman interviews Dr. Ben Zugay, a business professor and consultant, discussing his journey into education, the importance of an entrepreneurial mindset, and the operational lessons learned from his time at Disney. They explore the challenges faced in modern education, the significance of student engagement, and the impact of AI on teaching and learning. Dr. Zugay emphasizes the need for continuous improvement and relevance in education while maintaining a focus on fundamental principles.
Takeaways
- Dr. Zugay started his first business at 14, developing an entrepreneurial mindset early on.
- His experience at Disney shaped his understanding of presentation and brand in education.
- Teaching is about continuous assessment and checking for understanding, not just lecturing.
- Students should leave classes with tangible skills they can apply immediately.
- The importance of making learning experiences relevant to students' lives.
- AI presents opportunities for personalized learning but requires an entrepreneurial mindset.
- Higher education must adapt to teach students how to use AI effectively.
- Fundamentals of business remain unchanged despite technological advancements.
- Engagement in learning is crucial; students should not just check boxes.
- Change in education requires a focus on opportunities rather than challenges.
No comments yet. Be the first to say something!