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The Learning Experience Ops Show is a series of real conversations with the people building and running the systems that make learning work—across higher education, K–12, healthcare, clean energy, corporate L&D, and beyond.
Each episode explores how learning teams are adapting to massive change: what’s working, what’s breaking, and what’s next. Guests share their strategies, tools, and stories from the front lines of Learning Experience Operations (LX Ops)—the evolving discipline where design, technology, and organizational systems meet.
At its core, the show is about one big idea: learning gets better when it’s built on a clear, repeatable process that’s ready for whatever comes next.
Episodes
Tuesday Feb 10, 2026
Tuesday Feb 10, 2026
Summary
In this conversation, Jason Gorman, founder and CEO of Jackrabbit LX, discusses the importance of understanding learner context in education, the shift from content creation to consulting, and the common mistakes organizations make in instructional design. He emphasizes the need for effective measurement of learning outcomes and the integration of AI in learning environments. Gorman also highlights the significance of building relationships in business and shares his vision for empowering organizations to expand their impact.
Takeaways
- There's an over-indexing on what should the content be.
- We all have had bad online training experiences.
- Organizations need to focus on learner context.
- Good storytelling enhances learning retention.
- Measuring skills mastery is critical for success.
- AI can enhance learning experiences significantly.
- Building relationships is key to business success.
- Consulting is becoming a larger part of our services.
- Empowering organizations leads to greater impact.
- The future of learning is a work in progress.
Watch the full episode:
Actually Impactful Learning Experiences with Jackrabbit LX- Hosted by Oliver Lief
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